German Crystal snowmen playing violin - we have 3 sold separately- unboxed
1-3 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
GDPR, Privacy and Other Guidelines
We guarantee that we provide secure and private purchasing, your data is not stored or sold on to any third parties. No further documentation other than the sales invoice and receipt will contain any of your personal information. ONLY stored within the ETSY messaging and payment service. Messages are deleted from our inbox periodically, or upon request.
We may require further contact details, as part of the delivery companies booking requirements, should you not wish to disclose your email or telephone number for this purpose, we will use our own, we will supply you with a tracking number, its down to you to be in to accept delivery, if you miss the delivery, you will have to contact the courier yourselves to arrange redelivery.
As with Second-hand, retro, modern, antique and vintage items - you might expect to find minor scratches or blemishes which would affect the item with age and use of the item, or indeed which have occurred in the manufacture - but any major faults or issues will, of course, be pointed out or photographed for you. If you have any queries please do so before purchase - We'd be happy to double check item before you buy.
If you are seriously interested in an item, I am happy to keep items aside on reserve or hold for you for agreed periods of time. Please feel free to enquire about this option.
We are happy to take payments via Etsy, Paypal or credit card full details are above. If you have any payment issues or Enquiries, then please get in touch with us and we will be happy to help you.
Postage, Shipping, Returns and Refunds
We strive to post out the day after receiving payment from you wherever possible. Any delays with us posting out to you and we will get in touch via email or official EtsyConvos and will keep you fully updated on progress with your order.
Uk Postage :
All postage prices quoted on our Etsy listings are for UK delivery, and again tracked and insured for item safety.
For smaller items to the UK, we use Royal Mail 2nd Class Recorded services to try and keep your postage costs down. For larger and heavier items we will Parcelforce48 or courier and try to get you the most affordable postage quote - for tracked, insured and signed for service.
The shipping price quoted is for postage costs PLUS a little extra towards shipping fees, our own packing time and materials. We try to give you the best shipping rates we can - and certainly, do not make profits from posting to you.
Worldwide Postage :
Please check with us if we can send to your home country, before purchasing.
Excess Shipping Fees :
As part of our Fair Trader policy, where you have paid significantly too much on shipping fees - ie for combined item shipments - we will be delighted to refund excesses to your account, however should additional packaging be needed we would not refund in this instance.
We make sure that we pack up your parcels properly and with care and use sturdy boxes and plenty of bubble wrap to keep safe in transit.
We hardly ever have any problems with items getting broken in transit - but we take full responsibility for any damages in the post.
REFUND POLICY : Damaged Goods
If an item is damaged when you open your parcel, you must get in touch with us straight away so that we can take your claim forward for you.
To assist us in claiming for damages on your behalf you MUST provide us with a number of images of the damage.
You must also provide images of the packaging we have used - the exterior of the box and all the internal packing that we have used. PLEASE DO NOT DISPOSE OF THE BROKEN ITEM OR ITS PACKAGING UNTIL YOUR CLAIM IS PROCESSED. The courier company may wish to inspect these.
Sadly, if you cannot provide any images of the damage or packaging, it will invalidate any claims or refunds for the damage.
We have a very fair damaged goods refund policy on anything sold to you. All our items are sold in excellent Second-hand or New condition, any issues with an item are photographed for your inspection and pointed out in the description, however I may contact you prior to posting if I feel the item is not of a satisfactory condition - or has been damaged in storage, to point out any further blemishes or marks
If you would like further photographs for you to fully assess the condition of an item - please ask for more images of specific areas to be sent to you before you commit to the purchase of an item, and will help satisfy that you are happy with the condition of the item to be sent to you.
If an item is damaged in transit to you - we take full responsibility - and you get both the cost of the item and your postage costs refunded by us.
Please supply us with images of all damages - these should be clear and where possible relate to images on the item description. Also it is imperative that you keep all packaging until claims are settled. We will request that you also send us images of the packaging - any external damage and the internal packaging etc. Please note that without details of the packaging our courier companies will refuse any claims for damages.
Parcels Lost In The Post :
We send all parcels tracked and signed for. This is for your own safety. If an item gets lost in the post, then we have to follow Royal Mail or UPS guidelines as to when a parcel is deemed by them to be lost.
For UK deliveries: we will consider your parcel as lost after 10 WORKING DAYS after proposed date of delivery; at this point, we personally refund you ourselves.
For international deliveries we will consider your parcel lost as follows: for EU parcels this will be after 20 WORKING DAYS, and for the rest of the world this will be 25 WORKING DAYS.
If your parcel is a little late - please try and be patient - sometimes a parcel gets delayed in the post - and although we can sympathise with the nuisance of postal delays - once a parcel is out of our hands we are quite restricted in what we can do to hurry it along for you.
We apologise in advance when delays happen - but we always pay for a quality delivery service for you and are certainly unhappy when your parcel gets delayed. We always post out promptly to you.
REFUNDS : Change of mind
If it appears that you have changed your mind about your purchase after we have posted out - we would have to request that you agree to pay for all postage costs, especially if there are no actual issues with the condition of the item on receipt and it arrives with you just as described and as shown in our photographs etc.
Refund requests must be made within 14 days of receipt of item, via private message or through our website, we must then receive the item back intact and in the condition we sold it to you within 14 days of receipt of item. We will contact you as soon as we have received and inspected the item, and your refund will then be made once satisfied.